The findings of the study indicate that the human–animal bond is highly valued by people experiencing crisis situations, that the human–animal bonds can affect people’s ability to seek help or refuge, and that the human–animal bond helps people to recover after a crisis. Semi-structured interviews were conducted with pet owners involved in the RSPCA NSW Community Programs (n = 13) in 20. The purpose of the study is to capture and to assess the role of the human–animal bond for people in crisis situations. The human–animal bond for people in crisis situations is complex and multifaceted, as it has shown to improve health, whilst it can also discourage people from seeking help, due to fears of leaving their pet behind. Human–animal bonds, by providing social support, have been shown to improve the health and wellbeing of pet owners, especially those experiencing a crisis situation. Additionally, the absence of a pet post-crisis negatively affects people’s recovery. Human–animal bonds provided structure and companionship, which by improving mental health, aided in recovery, post-crisis. Programs such as the RSPCA NSW Community Programs address pet safety and remove cost barriers, providing relief and encouraging help-seeking.

However, separation from a pet can cause stress and anxiety, which can dissuade pet owners from seeking help. Human–animal bonds provided companionship and catalyzed interpersonal connections, which improved mental health and coping during a crisis. Our findings were that human–animal bonds are highly valued by people experiencing crisis situations, and can affect people’s ability to seek help or refuge, and to help people recover after a crisis. This study explores the benefits and challenges of pet ownership for people experiencing crisis situations, from the perspectives of clients from The Royal Society for the Prevention of Cruelty to Animals New South Wales (RSPCA NSW) Community Programs.

Using nvivo for thematic analysis